Terms & Conditions

All work is carried out by Paper and Pixel Design Ltd on the understanding that the client has agreed to the terms and conditions.

Copyright is retained by Paper and Pixel Design Ltd on all design work including words, pictures, ideas, visuals and illustrations unless specifically released in writing and after all costs have been settled.

If a choice of design is presented, only one solution is deemed to be given by Paper and Pixel Design Ltd as fulfilling the contract. All other designs remain the property of Paper and Pixel Design Ltd, unless agreed in writing that this arrangement has been changed.

Project Acceptance

Paper and Pixel Design Ltd will provide the customer with a written quote detailing that the Terms and Conditions can be read on the website

To indicate acceptance, a confirmation email in reply to the quotation is to be sent to Paper and Pixel Design Ltd. Alternatively, the client may send an official order in reply to the quote to accept Paper and Pixel Design Ltd’s terms and conditions. No work on a project will commence until either document has been received by Paper and Pixel Design Ltd.

Design Charges

Charges for design services provided by Paper and Pixel Design Ltd, will be set out in the written quotation that is provided to the customer. At the time of the customer’s signed acceptance of this estimate or quotation, indicating acceptance of the Terms & Conditions, a non-refundable deposit of up to 50% of the quoted fee will become immediately due. Work on the project will not commence until Paper and Pixel Design Ltd has received this amount.

Payment

The customer will be provided with a final proof for approval. The customer will be responsible for checking the proof is correct and once signed off Paper and Pixel Design Ltd will not be held responsible for any errors found. Once approved, the customer will be sent a final invoice, and the remainder of the amount due will become payable. Accounts which remain outstanding for 30 days after the date of invoice, will incur an extra charge of 10% per month of the outstanding amount.

Copyrights and Trademarks

By supplying text, images and other data to Paper and Pixel Design Ltd for inclusion in the customer’s work request, the customer declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the customer, or rightful copyright or trademark owner.

Any artwork, images, or text supplied and/or designed by Paper and Pixel Design Ltd on behalf of the customer, will remain the property of Paper and Pixel Design Ltd and/or its suppliers.

The customer may request in writing from Paper and Pixel Design Ltd, the necessary permission to use materials (for which Paper and Pixel Design Ltd holds the copyright) in forms other than for which it was originally supplied, and Paper and Pixel Design Ltd may, at its discretion, grant this. Such permission must be obtained in writing.

By supplying images, text, or any other data to Paper and Pixel Design Ltd, the customer grants Paper and Pixel Design Ltd permission to use this material freely in the pursuit of the design.

Should Paper and Pixel Design Ltd or the customer supply an image, text, audio clip or any other file for use in a business cards, flyers, pamphlets, website, multimedia presentation, print item, exhibition, advertisement or any other medium believing it to be copyright and royalty free, which subsequently emerges to have such copyright or royalty usage limitations, the customer will agree to allow Paper and Pixel Design Ltd to remove and/or replace the file on the site.

The customer agrees to fully indemnify and hold Paper and Pixel Design Ltd free from harm in any and all claims resulting from the customer in not having obtained all the required copyright, and/or any other necessary permissions.

Alterations

The customer agrees that changes required over and above the estimated work or required to be carried out after acceptance of the draft design will be liable to a separate charge.

The customer also agrees that Paper and Pixel Design Ltd holds no responsibility for any amendments made by any third party, before or after a design is published.

Licensing

Any design, copywriting, drawing, idea or code created for the customer by Paper and Pixel Design Ltd, or any of its contractors, is licensed for use by the client on a one-time only basis and may not be modified, re-used, or re-distributed in any way or form without the express written consent of Paper and Pixel Design Ltd and any of it’s relevant sub-contractors.

All design work- where there is a risk that another party make a claim, should be registered by the client with the appropriate authorities prior to publishing or first use or searches and legal advice sought as to its use. Paper and Pixel Design Ltd will not be held responsible for any and all damages resulting from such claims. Paper and Pixel Design Ltd is not responsible for any loss, or consequential loss, non-delivery of products or services, of whatever cause. The customer agrees not to hold Paper and Pixel Design Ltd responsible for any such loss or damage. Any claim against Paper and Pixel Design Ltd shall be limited to the relevant fee(s) paid by the customer.

Data

Supplied images must be of a quality suitable for use without any subsequent image processing, and Paper and Pixel Design Ltd will not be held responsible for any image quality which the client later deems to be unacceptable. Paper and Pixel Design Ltd cannot be held responsible for the quality of any images which the client wishes to be scanned from printed materials.

Design Project Duration

Any indication given by Paper and Pixel Design Ltd of a design project’s duration is to be considered by the customer to be an estimation. Paper and Pixel Design Ltd cannot be held responsible for any project over-runs, whatever the cause.

Estimated project duration should be deemed to be from date confirmed in writing.

The customer agrees to supply Paper and Pixel Design Ltd with all necessary materials, electronic, or otherwise, required to create and complete the project, and to supply them in a timely manner.

Design Credits

The customer agrees to allow Paper and Pixel Design Ltd to place a small credit on printed material. This will usually be in the form of a small logo or line of text placed towards the bottom of the page.

The customer also agrees to allow Paper and Pixel Design Ltd to place designs, along with a link to the client’s site on Paper and Pixel Design Ltd own website for demonstration purposes and to use any designs in its own publicity.

Rights of Refusal

Paper and Pixel Design Ltd will not include in its designs, any text, images or other data which it deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities. Paper and Pixel Design Ltd also reserves the right to refuse to include submitted material without giving reason. Any images and/or data that Paper and Pixel Design Ltd does include in all good faith, and then finds out that it contravenes these Terms and Conditions, the customer is obliged to allow Paper and Pixel Design Ltd to remove the contravention without hindrance, or penalty. Paper and Pixel Design Ltd is to be held in no way responsible for any such data being included.

Cancellation

Cancellation of orders will need to be made by email, however, following this, Paper and Pixel Design Ltd will need formal notification in writing to the company’s postal address. The client will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of first ordering. The balance of monies due must be paid within 30 days. Please note: any cancellation which is not formally confirmed in writing and received by Paper and Pixel Design Ltd within 14 days of such instruction being issued, will be liable for the full quoted cost of the project.

Disclaimer

Paper and Pixel Design Ltd makes no warranties of any kind, express or implied, for any and all products and/or services that it supplies. Paper and Pixel Design Ltd will not be held responsible for any and all damages resulting from products and/or services it supplies. Paper and Pixel Design Ltd is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. While we take reasonable steps to investigate the materials we recommend, we accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure. The customer agrees not to hold Paper and Pixel Design Ltd responsible for any such loss or damage. Any claim against Paper and Pixel Design Ltd shall be limited to the relevant fee(s) paid by the customer.

Paper and Pixel Design Ltd reserves the right to use the services of sub-contractors, agents and suppliers and any work, content, services and usage is bound by their Terms and Conditions. Paper and Pixel Design Ltd will not knowingly perform any actions to contravene these and the client also agrees to be so bound.

Paper and Pixel Design Ltd and its clients agree to comply with Printers Terms and Conditions which include disclaimers for non-completion on time and the flexibility to supply quantities within 10% of the total ordered. Paper and Pixel Design Ltd recommend that if an exact quantity is required, then 10% extra is added to the quantity and extra time made available should the job be delayed.

Paper and Pixel Design Ltd reserves the right to change any rates and any of the Terms and Conditions at any time and without notice.